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How can we help?
Frequently Asked Questions
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, feel free to contact us directly at hello@shopthislittlebrand.com or refer to our Sizing Chart.
Can I cancel my order?
We completely understand, we change our minds too. While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Don't hesitate to reach out to us with any questions or concerns regarding your order.
Do you offer a discount for bulk orders?
YES! Contact us at hello@shopthislittlebrand.com and put "BULK ORDER INQUIRY" in the subject line of the email.
Please include your name, business name, address, contact information and any other details you feel would be important.
Thank you!
Do you offer wholesale?
Absolutely. Contact us at hello@shopthislittlebrand.com and put "WHOLESALE INQUIRY" in the subject line of the email.
Please include your store name, address, contact information and any other details you feel would be important.
Do you offer an affiliate or brand ambassador program?
We are always looking to work with the right partner.
Contact us at hello@shopthislittlebrand.com and put "AFFILIATE INQUIRY" in the subject line of the email.
Please include your name and contact information and any other details you feel would be important.
Shipping & Handling
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Please view our Shipping & Handling page for more details on this information.
How long does it take for orders to be made and shipped?
It can take 2-5 days for production and an additional 2-5 business days for shipping and handling.
Please view our Shipping & Handling page for more details on this information.
Do you ship outside of the United States?
We do not ship outside of the US at this time. We hope to in the future!
If you are interested in purchasing from us and we don't currently ship to you, please contact us and let us know where you are in the world. We'd love to work toward reaching everyone!
Returns & Exchanges
Can I return/exchange my product?
We offer exchanges for receiving damaged items only.
Due to the nature of print-on-demand, This Little Brand does not offer exchanges unless you receive a damaged product(s).
Please read our Returns & Exchanges page for more details on this information.
Customer Service
How long will it take to hear back from customer service?
We strive to provide the best customer service. We kindly ask for 24-48 hours to respond to inquiries submitted during Monday-Friday.
